Shipping policy

Once an order is placed, it takes 1-3 working days to process the order. During the week it takes one working day, but if you order on Friday evening or at the weekend, it may take a little longer.
Once your order is processed, it is dispatched and delivery takes on average 8-12 working days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.

Placing an order
The ordering process at Giandera Home is as simple as possible. First, go to the product page and add the product you want to your shopping basket. To do this, click on the black "Add to basket" button.
Here it is important to check that you have selected the correct variants. If everything is in order, click the "Proceed to checkout" box. On the information page, enter the correct address details. Make sure that all the information is correct. Once this information is filled in correctly, you can click the "Proceed with shipping" button.
On the "Shipping" page, you have the option to check the address details entered. It is also pointed out that every shipment is sent completely free of charge. As a gesture of our appreciation to our customers, we always pay for the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box.
In the payment options, you have the choice between different payment methods. At hellostella.com, all payment options are SSL encrypted, which means you can always count on a secure payment environment.
- Klarna (late payment)
- Credit cards (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Immediately

Once you have selected the correct payment method, click the "Complete order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you have any problems with your order, you can always contact us.

Shipping costs
We cover the shipping costs for every order. All our products are delivered to your door
100% free of charge. There is also no minimum order quantity required.
Dispatch of your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and dispatched as quickly as possible.
To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and send them all at once when we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Please note: Like many other online stores, we are very busy and there may be delays due to the Corona crisis. Please be aware of this when placing your order. We will do our best to dispatch your order as soon as possible.

To ensure your order is dispatched today, please contact us by email. Our service team will be happy to advise you on the right solution.